The offer of this online store is proposed by the company Tenuta Manelli.
In accordance with the current regulations on electronic commerce and distance contracts.
Data of the company:
Tenuta Manelli Società Agricola s.r.l
Via Ugo Foscolo 39
72021 Francavilla Fontana (BR)
The Customer declares to have read all the above information and general conditions of sale, before placing the order.
General Conditions of Sale
These general conditions of sale (the “General Conditions”) govern the terms and conditions of sale of products marketed by Tenuta Manelli Società Agricola s.r.l (the “Products”).
1. Products: prices and characteristics
Unless otherwise indicated, the prices of the Products published on the site by Tenuta Manelli Società Agricola s.r.l are expressed in Euro and must be understood inclusive of VAT.
The prices of the Products from time to time published by Tenuta Manelli Società Agricola s.r.l on the site cancel and replace the previous ones and are subject to the actual availability of the Products.
Product images are indicative and non-binding.
The Customer is responsible for the choice of the Products ordered.
2. Orders – Invoicing
The tax documentation relating to the products ordered will be issued by Tenuta Manelli Società Agricola s.r.l at the time of shipment of the products to the customer.
3. Execution of the order
As a rule, deliveries take place within 7 working days for Italy and 15 working days for European destinations for all the Products indicated as “available”.
In case of failure to execute the order by Tenuta Manelli Società Agricola s.r.l (if the same is due to unavailability of the products ordered by the customer), Tenuta Manelli Società Agricola s.r.l will inform the customer as soon as possible of the delivery times provided for the supply of the missing product.
In case of breakdown of/i stock or unavailability of the product ordered, Tenuta Manelli Società Agricola s.r.l undertakes to inform the customer as soon as possible and to specify a deadline for availability.
The Customer will confirm by e-mail his choice, i.e. wait for the availability of the Product or ask for a refund.
4. Order acceptance
The contract will be concluded only when the order is confirmed by Tenuta Manelli Società Agricola s.r.l.
The Customer will receive by email a notification of receipt with the confirmation of the order with all the elements of the contract (products ordered, prices, delivery dates, shipping costs…)
Tenuta Manelli Società Agricola s.r.l reserves the right not to confirm an order for any reason related in particular to a supply problem Products, or a problem regarding the order received.
5. Delivery of the products
The shipments will happen after having received confirmation of the payments; for the bank transfer, the crediting to our bank account is established, for the payment by credit card the confirmation of the transaction by the circuit.
Rates for Italy: single tariff €6,00, free shipping for orders over € 100,00
Tariffs for foreign countries: single tariff €19,00, free shipping for orders over € 200,00
Tariffs for the USA and Canada: variable by weight.
The delivery is considered as executed from the moment the Product is delivered to the Customer.
– the number of packages delivered corresponds to the number indicated in the transport document attached to the consignment;
Unless otherwise indicated, all deliveries are made to the road plan.
Special conditions and delivery terms must be agreed in advance between the customer and Tenuta Manelli Società Agricola s.r.l and accepted in writing by Tenuta Manelli Società Agricola s.r.l.
6. Withdrawal of products in case of absence of the customer
In the event of an error concerning the Product, the Customer undertakes to return said Product or the Products interested in Tenuta Manelli Società Agricola s.r.l within 7 (seven) days of receipt, provided that they are returned with the closed packaging, in their original condition and packaging with the accompanying documents.
Once the Product has been received in the correct form and manner, Tenuta Manelli Società Agricola s.r.l will postpone, at its own expense, the Product initially ordered.
7. Major Force
The following cases are explicitly treated as cases of force majeure in addition to those normally considered by case law:
– total or partial strikes, internal or external to the company, blocking of means of transport or supply for any reason, governmental or legal restrictions, computer failures, blocking of telecommunications including networks and in particular the Internet.
In case of force majeure, the execution of the order will be suspended at first, in full law.
If after a period of 3 (three) months, the Parties note the persistence of the case of force majeure, the order will be automatically canceled, unless otherwise agreed by both Parties.
8. Right of Withdrawal
8.1 Pursuant to art. 5 del D. Lgs 22 May 1999 n. 185, the Customer (if it is qualified as a “consumer” pursuant to art.1 cap. b) of D. Lgs 22 May 1999 n. 185) has the right to withdraw from the contract and to return the Products ordered, without any penalty and without specifying the reason, within 15 (fifteen) working days of receipt of the Products.
8.2 The right of withdrawal referred to in the previous article 9.1 must be exercised by the Customer, under penalty of forfeiture, by sending an email to firstname.lastname@example.org
8.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by the Customer Service (email@example.com). Once the return has been authorized, the Customer may return the Product to the following address: Tenuta Manelli Società Agricola s.r.l. – Via Ugo Foscolo 39, 72021 Francavilla F.na (BR). Parcels on delivery will not be accepted.
8.4 Once the Products have been received (and their integrity verified) Tenuta Manelli Società Agricola s.r.l. will credit the Customer with the cost of the returned Products within 48 hours (as indicated on the invoice), retaining the amount of shipping costs that will be definitively charged to the Customer.
8.5 The right of withdrawal referred to in Article 8.1 above cannot be exercised by the Customer in the event that the purchased Products consist of oil bottles that have been opened by the Customer or if the items sold had been ordered and produced expressly on the customer’s order.
In case of damage to the property during the transport of the goods in return, Tenuta Manelli Società Agricola s.r.l. will inform the customer of the event (within 5 working days from receipt of the goods in their warehouses), in order to allow him to lodge a timely complaint against the courier chosen by him and obtain a refund of the value of the property (if insured); in this case, the Product will be made available to the Customer for its return, simultaneously canceling the withdrawal request.
Tenuta Manelli Società Agricola s.r.l. is not liable in any way for damage or theft/ loss of goods returned with uninsured shipments.
During the withdrawal period referred to in Article 15, the Customer is responsible for the object as guardian. In case of damage or destruction of the Product during the custody of the Customer, will forfeit the right of withdrawal.
The Customer undertakes to pay the agreed price for the Product ordered on the Site (price of the Products and transport) as well as to pay or have it paid, if necessary, and this directly to the carrier or carrier, VAT or other taxes related to the import of the Products into the countries where the delivery will take place.
The forms of payment accepted are: Paypal, bank transfer, cash on delivery.
The Customer guarantees to Tenuta Manelli Società Agricola s.r.l. the fact of having any necessary authorizations to use the payment method with the card when ordering.
The Customer guarantees to Tenuta Manelli Società Agricola s.r.l. that it has the necessary authorizations to use the Paypal payment method when ordering.
For all countries in which customs duties are provided, these are intended at the expense of the buyer. The payment of these duties is a necessary condition for the delivery of the product ordered and purchased on the site.
10. Non-Payment – Reservation Title
Tenuta Manelli Società Agricola s.r.l. reserves the right to claim the Products ordered in case of non-payment.
The Customer must keep the original packaging and the delivery document.
12. Nominative Data
The personal information requested from the Customer is essential for the processing and forwarding of orders, the creation of invoices and any warranty agreements.
For this purpose, this information may be communicated to the contractual partners of Tenuta Manelli Società Agricola s.r.l.
The Customer may object to such communication and pursuant to the law makes use of the right of access, modification, correction and cancellation of data concerning him by contacting Tenuta Manelli Società Agricola s.r.l.. To avoid any attempt at fraud, Tenuta Manelli Società Agricola s.r.l. may ask you for proof of your identity, of your domicile.
13. Digital Signature
This electronic signature shall have the same value between the parties as a handwritten signature.
For Tenuta Manelli Società Agricola s.r.l. the fact that it does not rely on a failure by the customer with respect to any of its obligations, cannot be interpreted as a waiver of the obligation in question and of the possibility of relying on that omission at a later stage.
15. Enteriness of the Contract
No other general or particular condition communicated by the Customer may be inserted or exceed these general conditions.
16. Intellectual Property
Tenuta Manelli Società Agricola s.r.l. is the owner of the intellectual property rights of the Site and of the right to disseminate the elements that are contained in the catalog of the online store, therefore, partial or total reproduction, on any type of support, the elements that make up the Site and the catalogue, their use and their transfer to third parties are formally prohibited.
If one or more of the provisions of these General Terms and Conditions is considered invalid or declared invalid under a law, regulation or by a final decision of a competent court, The other provisions shall retain all their force and value.
18. Place of Jurisdiction
In case of litigation and in the absence of an amicable agreement reached between the parties, without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to Article 1 letter b) of Legislative Decree no. 185 of 22 May 1999), any dispute related to these General Conditions, will be devolved to the exclusive jurisdiction of the Court of Trani.
Pursuant to and for the purposes of Articles 1341 and 1342 of the Italian Civil Code, the Customer declares that he has carefully read and understood and specifically accepts the following clauses of the General Conditions of Sale Tenuta Manelli Società Agricola s.r.l.: 1-2-3-4-5-6-7-8-8.1-8.2-8.3-9-9.1-9.2-9.3-9.4-9.5-10-11-12-13-14-15-16-17-18-19.